LastPass Issues

Step 1 – Check if the LastPass Extension is Installed

1. Open Google Chrome.
2. Click the Extensions button (puzzle piece icon) in the top-right corner.
3. Look for LastPass in the list.

If you can see LastPass

Continue to Step 2.

If you cannot see LastPass

1. Visit the Chrome Web Store:
   https://chromewebstore.google.com/
2. Search for LastPass Password Manager.
3. Click Add to Chrome.
4. Once installed, continue to Step 2.

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Step 2 – Pin the Extension

If LastPass is installed but you cannot see it:

1. Click the Extensions (puzzle) icon.
2. Find LastPass.
3. Click the Pin icon.

The LastPass icon should now appear beside the address bar.

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Step 3 – Sign In

1. Click the LastPass icon.
2. Enter your work email address.
3. Enter your Master Password.
4. Complete Multi-Factor Authentication (if prompted).

Once signed in, your saved passwords should become available.

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Step 4 – Restart Google Chrome

Sometimes Chrome simply needs restarting.

1. Close all Chrome windows.
2. Re-open Google Chrome.
3. Check if LastPass is now working.

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Step 5 – Update Google Chrome

Older versions of Chrome can cause extension issues.

1. Click the three dots in the top-right corner.
2. Select Help.
3. Select About Google Chrome.
4. Allow Chrome to install any available updates.
5. Restart Chrome.

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Step 6 – Check Whether the Extension is Disabled

1. Type the following into Chrome:

chrome://extensions

2. Press Enter.
3. Find LastPass Password Manager.
4. Ensure the switch is turned On.

If it is off, turn it back on.

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Step 7 – Restart Your Computer

If LastPass still isn't working:

1. Save your work.
2. Restart your computer.
3. Open Chrome again.
4. Try signing into LastPass.

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Still Having Problems?

If the issue continues after completing all the steps above, please contact the ICT Service Desk.

When logging your request, include:

• Your computer name (if known)
• A screenshot of the error (if possible)
• A brief description of what is happening
• Whether the issue started today or has been occurring for some time